Privacy Policy

1. Introduction

FamilyOffice.bot ("we," "our," or "the Service") is a family office management platform designed to help families organize, track, and manage their financial lives. We are committed to protecting your privacy and handling your personal and financial data with the highest level of care.

2. Information We Collect

Account Information: When you register, we collect your name, email address, and password (stored in hashed form).

Financial Data: You may enter or sync financial information including account balances, transactions, investment holdings, insurance policies, property details, and other asset or liability data.

Usage Data: We collect information about how you interact with the Service, including pages visited, features used, and session duration.

Device Information: We may collect browser type, operating system, IP address, and similar technical information to ensure security and optimize performance.

3. How We Use Your Information

We use your information to:

• Provide and maintain the Service, including dashboards, reports, and financial insights
• Authenticate your identity and secure your account
• Generate AI-powered insights and recommendations (processed securely; your data is not used to train third-party models)
• Send service-related notifications and updates
• Improve the Service and develop new features

4. Data Storage and Security

Your data is stored in encrypted databases. We employ industry-standard security measures including TLS encryption in transit, encrypted storage at rest, role-based access controls, and regular security audits. Financial data is never sold, rented, or shared with advertisers.

5. Data Sharing

We do not sell your personal or financial data. We may share limited information with:

• Service Providers: Trusted third parties who help operate the Service (e.g., hosting, email delivery), bound by strict confidentiality obligations
• Bank Sync Partners: If you choose to connect bank accounts, data is shared only as necessary to facilitate the connection
• Legal Requirements: When required by law, regulation, or valid legal process

6. Your Rights

You have the right to:

• Access and download your data at any time via the Export feature
• Correct inaccurate information in your profile or financial records
• Delete your account and all associated data
• Withdraw consent for optional data processing

7. Cookies

We use essential cookies to maintain your session and preferences. We do not use third-party advertising or tracking cookies.

8. Data Retention

We retain your data for as long as your account is active. Upon account deletion, all personal and financial data is permanently removed within 30 days, except where retention is required by law.

9. Children's Privacy

The Service is not intended for individuals under 18. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or in-app notification.

11. Contact

For privacy-related inquiries, please contact us at privacy@familyoffice.bot.